Participant Services Coordinator  Overview:

Experience being a valued member of an award-winning team that works to make a difference in the community. TCM is a non-profit leader in engaging and bringing the community together through movement, making for a healthier society both socially and physically. This position plays a critical role in ensuring that participants, members, and all those we work to serve, experience strong customer service while feeling a deep mission connection to TCM as it provides an ever-evolving Community Service Portfolio (CSP) of annual events and services.

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Responsibilities:

• As our front office receptionist for the Motion Center, you will provide day to day support for all Partners such as greeting guests, distributing mail and deliveries

• As TCM’s Lead Customer Service representative, you will provide large volume of exemplary customer service and communication across all TCM community touch-points – in person at reception, telephone, email, text, traditional mail as well as TCM publications and platforms including social media and in-person at events

• Daily administrative support ensuring prompt and courteous customer service, including postal and shipping items, and other various general office duties

• Provide regular support for drafting, proofing, and editing of customer documents and communications

• Answering queries, providing information, devising regular communication activities, and keeping individual participant records  

• Assist with event management including supporting packet pick-up, membership solicitation, event set-up, technology, merchandising, signage and staging, promotional materials, volunteers, hospitality, etc. at our weekend events.

• Bookkeeping support such as accounts payable and accounts receivable weekly

• Facilities support

• Additional marketing, community outreach, finance, HR and fundraising duties as assigned

Qualifications:   

• Minimum of three years customer and/or member service experience

• Experience within non-profit organizations preferred, including support of the accounting department

• Skillful communicator: able to effectively interact with a diverse group of personalities in-person, on the phone and to communicate clearly and concisely in writing 

• Must be comfortable handling complex customer service situations

• Experience with and demonstrated proficiency in at least one CRM platform preferred

• Experience with and demonstrated proficiency in Microsoft Office suite 

• Event and event planning experience preferred 

• Proven ability to work with diverse peer, community, and volunteer groups    

• Effective problem-solving skills, able to build consensus among all constituencies 

• Strong interpersonal, organizational, and planning skills      

• Available to work non-traditional business hours during all weekend events and to attend evening and morning meetings   

• Ability to travel in and around the Minneapolis/Saint Paul area

• Able to handle busy, fast-paced, deadline-driven environment, with attention to detail and ability to maintain a calm presence during challenging situations   

• Experience with non-profit volunteerism a plus   

• Experience in QuickBooks preferred

• Four-year degree in related field preferred   

 

Status:   Full Time, Non-Exempt, all work performed in office setting

Reports to:  Senior Accounting and HR Manager

Salary: Commensurate with experience and qualifications.   

Application Process: Interested candidates should submit a letter of interest and a resume to [email protected].  Position opened until filled.