Participant & Member Services Coordinator

Job Title:         Participant & Member Services Coordinator

Reporting:      Individual Giving & Foundations Manager

Status:             Full-time, Non-Exempt

Date:               12/20/21

 

Job Overview:

Experience being a valued member of an award-winning team that works to make a difference in the community. TCM is a non-profit leader in engaging and bringing the community together through movement, making for a healthier society both socially and physically. This position plays a critical role in ensuring that participants, members, and all those we work to serve, experience strong customer service while feeling a deep mission connection to TCM as it provides an ever-evolving Community Service Portfolio (CSP) of annual events and services.

Responsibilities:

  • This position to provide large volume of exemplary customer service and communication across all TCM community touch-points – telephone, email, text, traditional mail as well as TCM publications and platforms including social media, in-person at events and front of office guest reception. 
  • Provide regular support for drafting, proofing, and editing of customer documents and communications
  • Answering queries, providing information, devising regular communication activities, and keeping individual constituent records  
  • Responsible for the intake and processing of donations, serving a primary role in the maintenance and improvement of the membership database
  • Maintain accurate records and assist the Sr Manager, Accounting & HR with reporting
  • Daily administrative support ensuring prompt and courteous customer service, including postal and shipping items, and other various general office duties
  • Assist with event management including supporting Packet Pick-up, membership solicitation, event set-up, technology, merchandising, signage and staging, promotional materials, volunteers, hospitality, etc at our weekend events.
  • Additional marketing, community outreach, finance, HR and fundraising duties as assigned

Qualifications:   

  • Minimum of three years customer and/or member service experience
  • Experience within non-profit member driven organizations preferred, including supporting fundraising/development best practices
  • Skillful communicator: able to effectively interact with a diverse group of personalities in-person, on the phone and to communicate clearly and concisely in writing 
  • Must be comfortable handling complex customer service situations
  • Experience with and demonstrated proficiency in at least one CRM platform preferred
  • Experience with and demonstrated proficiency in Microsoft Office suite 
  • Event and event planning experience preferred 
  • Proven ability to work with diverse peer, community, and volunteer groups    
  • Effective problem-solving skills, able to build consensus among all constituencies   
  • Strong interpersonal, organizational, and planning skills      
  • Available to work non-traditional business hours during all weekend events and to attend evening and morning meetings   
  • Ability to travel in and around the Minneapolis/Saint Paul area
  • Able to handle busy, fast-paced, deadline-driven environment, with attention to detail and ability to maintain a calm presence during challenging situations   
  • Ability to regularly lift weights for events up to 25 lbs. and occasionally weights up to 40 lbs.
  • Experience with non-profit volunteerism a plus   
  • Four-year degree in related field preferred   

 

Salary: Commensurate with experience and qualifications.   

Application Process: Interested candidates should submit a letter of interest and a resume to jobsearch4@tcmevents.org.  Position opened until filled.