Merchandise and Fulfillment Coordinator

The Merchandise and Fulfillment Coordinator serves as part of the high caliber Twin Cities In Motion (TCM) team, which has planned and executed the region’s premier running events since 1982. Its mission is simple - ignite everyone’s inner athlete.   

TCM is a 501 (c) 3 nonprofit that organizes nine races with 27 distances throughout the year, including the Medtronic Twin Cities Marathon, to provide opportunities for people of all ages, abilities, and experiences to live an active, healthy lifestyle. Collectively, TCM and its charity partners that fundraise at TCM events give back more than $1 million annually to a variety of causes. 

The Merchandise and Fulfillment Coordinator is responsible for branded promotional gear, Medtronic Twin Cities Marathon Weekend expo store oversight, online Twin Cities In Motion store presence and accurately fulfilling customer online orders. They provide outstanding customer service, and support TCM Staff teammates with duties as assigned. The Coordinator reports to the Marketing and Experience Director and works closely with the Operations team. Like all intern and staff positions at TCM, the Merchandise and Fulfillment Coordinator position also provides significant event assistance at TCM’s events. This may include specific duties or general event related responsibilities as assigned. 

Responsibilities include, but are not limited to: 

  • Oversee the online and in-person retail stores; including inventory management, store merchandising and sales strategies  

  • Serve as staff lead for Medtronic Twin Cities Marathon weekend expo store. Duties include quality control of product, pricing, store staffing, technology lead and other needs as assigned under the leadership of the Marketing & Experience Director 

  • Accurately choose, package and ship customer orders in an efficient manner with great attention to detail 

  • Manage the ordering of all TCM branded gear promotions  

  • Manage fulfillment of virtual event orders, including post-event customer service 

  • Provide exceptional front-line customer service 

  • Perform office administrative functions. Support office staff and volunteers for various office projects 

  • Additional responsibilities:  

  • Assisting with post-race customer service issues 

  • May be called upon to assist with special projects and assume responsibility for the development, administration, and promotion of specific projects, as required 

  • Event responsibilities as assigned 

The ideal candidate comprises: 

  • Superior organizational skills and great attention to detail 

  • Excellent customer service skills (phone/email/in person) 

  • Clear communication skills  

  • Exceptional time management  

  • An outgoing personality, strong work ethic, and experience working in a team-oriented environment encouraging open collaboration 

  • Ability to work in a fast-paced, continually changing environment 

  • Proficient in MS Office Suite, and familiar with Windows Operating systems 

  • Ability to regularly lift weights for events up to 25 lbs. and occasionally weights up to 40 lbs. 

  • Ability to travel in and around the Minneapolis/St. Paul area 

  • Ability to attend some evening meetings and work weekend events 

  • Commitment to work 2021 TCM event calendar   

  • Women Run the Cities: Saturday, July 24 

  • Medtronic Twin Cities Marathon Weekend: Thursday, September 30 – Sunday, October 3 

Work Schedule: Monday-Friday as determined with supervisor, plus occasional, pre-scheduled weekend events 

Hours Per Week: 20, more around events, including event weeks 

Compensation: Minimum Wage 

Application Process:  Interested candidates should submit a letter of interest and a resume to jobsearch2@tcmevents.org, deadline Tuesday, June 22.